Mobile / Sports
jitbuuz collects only the account and transaction data needed to run your wallet, process your Nagad or Upay activity, and respond to your support requests. What we collect, why we keep it, and how you can act on it — this policy covers each of those questions directly. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, email address, contact number and the payment method you link to your wallet. If you use Nagad or Upay to fund your account, the transaction reference and wallet identifier associated with that transfer are recorded against your account history. We do not store your full payment credentials on our servers; the data we hold is limited to what is necessary for account operation, identity verification and support resolution. Beyond registration data, we collect session and device information — the type of browser or mobile device you use, your IP address and the pages you visit within the platform. This is standard operator practice and helps us detect unusual login activity on your account. We do not sell this data to third parties. We share information only where required by the legal obligations that apply in your eligible region, or where our payment and verification partners need it to process your wallet activity. You can ask us at any time what data we hold on your account by reaching out through our published support routes.
When a Nagad transfer is linked to your account, we log the transaction reference number. This stays inside your account record and is used only for wallet reconciliation and support queries.
Upay payment events are recorded at the transaction level. We keep this to resolve any wallet discrepancy you raise with our support team, not for marketing profiling.
Browser type, device model and session timestamps are collected automatically. We use this to flag login anomalies and keep your account secure, not to build a commercial profile of your activity.
Documents submitted during account verification are held only as long as required by the applicable rules in your eligible region. Once that period passes, we follow a defined deletion schedule.
This policy covers data collected through your jitbuuz account, the wallet flow you use with Nagad or Upay, and any communication you send us through published support routes. It does not extend to third-party websites linked from our platform, payment processors' own data practices, or services outside our direct control. Whether this policy applies to you depends on your local law and the eligible regions we serve.
Login credentials, session tokens and device identifiers tied to your account fall fully within this policy. We control how this data is stored, how long it is kept and who inside our operation can view it.
Transaction records from Nagad and Upay wallet activity are covered here. The payment processor's own privacy terms govern what happens on their side of the transfer — we only hold the reference data that reaches our system.
Game session records generated when you access titles in our lobby are covered. These logs are used for account dispute resolution and are not shared outside the platform except where required by applicable rules.
Links or tools that leave the jitbuuz environment are outside this policy's scope. We do not control the data practices of external sites, payment apps or identity services you reach from our platform.
You have several concrete options when it comes to the data we hold on your account. The most direct is to review your account profile — log in and check the details stored there, including your registered contact number and linked wallet. If anything is incorrect, you can update it through the account settings section or ask our support team to make the correction on your behalf. If you want to know exactly what data we hold beyond your profile fields — for example, historical transaction references or session logs — you can raise a data query through our support routes. We will respond with a summary of what we hold and the basis on which we hold it. If you believe data is being held without a valid basis, you can request that it be reviewed. We aim to respond to data queries within the timeframe required by the rules of your eligible region. All of these steps are available to you without closing your account.
Log in and open your profile page to see the contact details, wallet method and verification status we hold. This is the fastest way to check what is stored against your account.
If your registered number, email or wallet reference is wrong, update it in account settings or contact support with the correct detail. We will action confirmed corrections promptly.
Send a request through our published support route asking what specific data we hold. We will provide a summary and the reason we hold each category, within the timeframe that applies in your eligible region.
If you believe we are holding data without a valid basis, tell us through the support channel. We will review the record and respond with our finding, including what action we take as a result.
Use the routes below to ask a privacy question, request a data summary or flag a concern about how your information is handled. Only routes visibly published on the platform are listed here.
Open the chat widget from any page inside your account to ask a privacy question directly. The team can confirm what data categories are held and route complex data requests to the right internal contact.
Send a written data query to the support email address shown in your account help section. Written requests are useful when you need a formal record of the question and our response for your own files.
The help section inside your signed-in account lists the current published support routes and includes a contact form. Use this if you prefer a structured submission for your data query or correction request.
Our approach to data handling covers four areas: what we collect and store, how long we keep it, who can access it internally, and how you can ask us to change it. Each of these is described here so you know exactly where to look when a question comes up.
Account data — including your registered contact details and Nagad or Upay wallet references — is stored on secured infrastructure. Access inside our operation is restricted to staff with a direct need to view it for account or support purposes.
We use session cookies to keep you logged in and to detect unusual activity. These are not used to serve third-party advertising. You can clear cookies through your browser or mobile device settings at any time without losing your account.
We keep your account data for as long as your account remains active and for a period after closure that meets the requirements of your eligible region. When retention is no longer required, we follow a defined deletion process.
When we make a material change to this policy, we post a notice inside the platform. Continuing to use your account after a notified update means you have seen the revised terms. You can always find the current version on this page.
The questions below cover what we are asked most often about account data, wallet records and how to exercise your rights under this policy.
We collect your name, email address, contact number and the payment method you register — such as a Nagad or Upay wallet. We also log device and session data automatically when you log in. All of this is used for account operation and support; none of it is sold to third parties.
We share only the data needed to process your wallet transaction — typically your account reference and the transfer amount. The payment processor handles that exchange under its own privacy terms. We do not share your full profile with them beyond what the transaction requires.
We retain your account record for the period required by the rules applicable in your eligible region after account closure. Once that retention period ends, we delete or anonymise the data following our internal deletion schedule. You can ask our support team what timeframe applies to your account.
Log in and open your profile page to review what is stored. If a detail is wrong — registered number, email or wallet reference — update it in account settings or contact support. For a broader data summary covering session logs or transaction references, raise a query through the support routes shown in the help section.
Yes. Send a deletion request through the support email or account help centre. We will review what we hold and confirm what can be deleted immediately and what must be kept for the period required in your eligible region. We will respond with the outcome of that review.
Whether this policy covers your use of the platform depends on your local law and whether your region is one we currently serve. Access to jitbuuz and the data practices described here apply only in eligible regions. Check the account terms or contact support to confirm your region's status.